selat demo Platform Privacy Notice

This page describes what we collect when you use selat demo and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle wagers, and comply with regional gaming regulations. Your data stays encrypted on our servers, and we never sell or share it with third parties unless legally required.

When you create an account on selat demo, we ask for your email, phone number, and a secure password. Before you can deposit or withdraw, we require Know Your Customer (KYC) verification: a government ID photo, proof of address, and a selfie holding your ID. We store these documents securely and use them only for regulatory compliance and fraud prevention. Your banking details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account information) are never stored by us—your payment provider handles that directly through encrypted authorization.

This privacy notice covers what data we collect, how we use it, how long we keep it, your rights regarding your data, and how to contact us with privacy concerns. We operate in compliance with regional data protection standards and undertake to protect your personal information throughout your relationship with selat demo.

What Data We Collect on selat demo

We collect data in several categories:

Account creation: Email address, phone number, password (hashed, never stored in plaintext), username
KYC verification: Government ID number, full name, date of birth, address, ID photo, proof of address, selfie
Payment data: Deposit and withdrawal amounts, payment method used (but not full banking credentials), transaction timestamps, destination account type
Betting activity: Wagers placed, game titles, bet amounts, outcomes, settlement times
Device and connection: Device type (phone model), operating system (Android, iOS), app version, IP address, connection type (WiFi, 4G, 3G)
Support interactions: Chat messages, email inquiries, support ticket content

We collect this data automatically when you use selat demo—no separate consent form is required beyond our terms of service, which you accept when creating an account. Some data is voluntary (like phone number during signup) while other data is necessary for security and regulatory compliance (like KYC documents before withdrawal).

Minimal collection: We collect only what's necessary for account operations and regulatory compliance. We do not collect browsing history, location data, or data about other apps on your device.

How We Use Your Data on selat demo

We use your personal data for these specific purposes:

Verifying your identity through KYC and preventing fraud
Processing deposits, withdrawals, and wagering activity
Settling bets and crediting winnings
Sending account notifications (login alerts, deposit confirmations, withdrawal status)
Providing customer support and resolving disputes
Complying with regional gaming and anti-money laundering (AML) regulations
Monitoring for suspicious activity and preventing account abuse
Improving platform performance and security

We never use your data for marketing without your consent. We do not sell email addresses, phone numbers, or betting data to third parties. We do not profile you based on betting behavior or use your data to target you with advertisements.

Data retention and deletion on selat demo

We retain your KYC documents (ID photos, proof of address) for as long as your account is active plus a minimum of five years after closure. This retention period reflects regulatory requirements in supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan. Account transaction history (deposits, withdrawals, wagers) is retained for the same period to support dispute resolution and regulatory audit trails.

When you request account deletion, we anonymize your personal data but retain transaction records for compliance. You can request deletion by contacting our support team via in-app chat or email. We respond to deletion requests within our standard review window and confirm once anonymization is complete.

Your data is yours—we hold it in trust for account operations and regulatory compliance, not for commercial exploitation.

selat demo data protection team

Third-party processors and data sharing on selat demo

Our platform uses third-party services for specific functions. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks including mobile banking, local payment, online payment, e-wallet) receive your payment method information directly—we never intercept or store it. Our cloud server provider hosts encrypted account data; they access data only under strict contractual terms prohibiting unauthorized use. Our email service provider sends account notifications; they do not access or store email content beyond what's necessary for delivery.

We share data with law enforcement or regulatory bodies only when legally required. If a court issues a subpoena or a gaming regulator requests account information, we comply with the legal order and notify you unless prohibited by law.

Your rights regarding data on selat demo

You have the following rights:

Access: You can request a copy of all personal data we hold about you. Contact support and we'll provide it within our standard review window.
Correction: If your account information (email, phone, address) is incorrect, you can update it in account settings or contact support.
Deletion: You can request deletion of your account and associated personal data. Regulatory retention periods apply (minimum five years for transaction records).
Portability: You can request your data in a portable format (e.g., CSV file) to transfer to another service.
Opt-out of notifications: You can disable push notifications, SMS alerts, or email messages through your account settings. We'll still send critical security alerts (unauthorized login attempts, account suspension).

Security measures on selat demo

We protect your data through multiple layers: TLS 1.3 encryption for all data in transit, AES-256 encryption for stored data, regular security audits, and continuous monitoring for unauthorized access. Passwords are hashed using industry-standard algorithms; we never store plaintext passwords. Sessions auto-logout after subject to verification of inactivity to prevent unauthorized access on shared devices.

We require two-factor authentication (2FA) optional on account login—you receive a code via SMS that you must enter to complete login. This protects against password compromise. If we detect suspicious activity (unusual geographic login, rapid withdrawals), we temporarily freeze your account pending verification contact.

Cookies and tracking on selat demo

We use cookies to maintain your login session, store your language preference, and track which pages you visit for performance monitoring. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, but doing so may affect platform functionality (you may need to re-login frequently).

Our mobile app does not use cookies but does store a session token locally once you log in. This token expires when you logout or after extended inactivity. We do not track your device location or access your photo library, contacts, or calendar.

Cross-border data transfers

Our servers are located outside your jurisdiction in some cases. When your data crosses borders, we ensure it remains protected under encryption and contractual terms that mandate the same security standards we apply domestically. You accept these transfers by using selat demo. If you have concerns, contact our support team to discuss data residency options.

Policy updates

We may update this privacy policy to reflect changes in our practices or applicable law. We'll notify you via email or in-app message of material changes. Your continued use of selat demo after updates take effect constitutes acceptance. If you disagree with changes, you may close your account.

Contact selat demo

If you have questions about this privacy policy, want to exercise your data rights, or suspect unauthorized access to your account, contact our support team:

In-app chat: Available during support hours for urgent privacy concerns
Email: Send detailed privacy inquiries to our support email address (available in the app footer)
Account settings: View and update your personal information, notification preferences, and device trust settings directly

Summary: Your privacy on selat demo

We at selat demo collect only what's necessary for account operations and regulatory compliance. Your data is encrypted, never sold to third parties, and retained according to law. You control your notifications, can request your data, and can delete your account anytime. Our support team is available to answer privacy questions or help you exercise your rights.

Your trust is fundamental to our platform. We treat your personal data as a responsibility, not an asset to exploit. If you notice any data handling that concerns you, reach out to our support team immediately. We're committed to transparency and protecting your information throughout your relationship with selat demo.